Welcome to our store Learn more

New collections added! Learn more

  • Free shipping

    On all orders over $100

  • Special offers

    Regular sales and discounts

  • Easy returns

    Hassle free returns policy

  • Chat facility

    Talk to a real person

Announce a promotion

Get 10% off now


Refund Policy

As long as the product is in good condition, you can return or exchange it for free within 30 days of receiving the product. If the product is damaged by you, it cannot be returned, but you can contact us and we will be happy to help you solve any problems.

For faster returns and solutions to your problems, please fill out the form below, or contact support@bucasso.com, we will reply you within a few hours.

How we ship orders:

Because we accept orders from multiple countries, ship your goods through different logistics.

We usually use your local logistics to deliver the goods to you, such as: Postal Service, Japan-Sagawa Delivery Service, Royalmail, Hermes, Holissimo, ES-COREXP, etc.

Or use our local FBA warehouse to ship to you.

Transportation time:

United States, Canada, Mexico: 5 business days delivery.
Spain, Italy, Germany, France: 5 business days delivery.
Japan: 4-8 days delivery.
The above are the areas we can deliver to.

Except for remote areas.

Shipping fee: Free shipping for purchases over $100, shipping fee for each item below $100 is $5.60.

Processing time: Usually 1-2 business days

Delivery time: usually takes about 5-8 working days
The vast majority of orders can be delivered on time. If you do not receive the goods within the time, or want to inquire about logistics information, please contact us.

If you have any questions or concerns, please contact us via email first and we will respond within 12 hours and resolve your issue.

Please include your order details in the message: order number, recipient name, so that we can find your order quickly.
Thanks :)

Email: support@bucasso.com

WhatsApp: +86 13265806708
Address: 2-16 Fa Yuen Street, Mongkok, Kowloon
Room 4, 16th Floor, Haojing Commercial Center

Fill out the form to get your refund fast.